Workforce Management for Hospitality & Leisure
Guarantee the best customer experience with the help of custom-made Workforce Management solutions for the hospitality and leisure industry.
Hospitality & Leisure WFM
Agile Scheduling. Easy Compliance. Service Excellence.
Master the complexity of WFM in leisure and hospitality with world class WFM software. Anticipate demand, handle multiple shift patterns, and meet event-driven staffing needs with Manus WFM’s integrated scheduling software. Achieve optimised staffing for your hospitality or leisure company and reduce labour costs by up to 10%.
Maximize
Guest Experiences
Optimize staff deployment for superior guest satisfaction. MANUS WFM provides time evaluation data which, when integrated with analytics software, hones in on key scheduling insights, predicting demand and tailoring your workforce strategy.
Enhanced
Staff-Guest Ratios
Redefine service excellence with a balanced staff-to-guest ratio. With our adept roster management, guests bask in personalized and attentive service. The result? An unforgettable experience they’ll keep coming back to.
Skill-Based
Scheduling
Coordinate staff schedules with event bookings to ensure adequate coverage and safety. For settings such as swimming pools or adventure sports, for example, this will ensure that lifeguards, trainers, or safety staff are always scheduled for duty.
Hospitality & Leisure WFM
Discover Inefficiencies Before They Cost You
Evaluate how time is spent and swiftly identify process inefficiencies. Discover challenges, like room prep targets in a hotel not being met, or excessive travel between tasks. Dive deep with BI-tooling to spot discrepancies in staff performance, guiding your focus towards training or process standardization.
Hospitality & Leisure WFM
Harness Data for Targeted Training and Growth
Empower your team with training tailored to actual needs. By analysing time-evaluation data, pinpoint productivity patterns and trends. Elevate service quality by investing in employee growth, ensuring not only heightened guest satisfaction but also loyalty.
Hospitality & Leisure WFM
Labor Law Compliance
In the hospitality and leisure sector, you often have several branches, sometimes in different countries. Therefore, you need to be aware of the various collective labour agreements in force in hotels, restaurants, amusement parks, etc. Take this administrative burden out of your compliance procedures by using the automated tools of MANUS WFM. This way, you not only comply with national or industry-specific labour regulations but also ensure fair scheduling of payment of your employees.
“MANUS’ WFM system is not just about effective scheduling; it is about managing a financially prosperous organization. By interfacing with other systems, we know exactly what’s going on and keep personnel costs manageable without compromising the quality of our services.”
