Workforce Management Software for Call Centres
Transform Call Centre Operations with Advanced Workforce Management Software. Our workforce management solutions are designed to meet the unique challenges of call centers — boosting operational efficiency and enhancing the customer experience.
Accurate Forecasting
To allocate resources efficiently, call centers need to anticipate constantly changing demand. Whether it’s a marketing campaign, seasonal peaks, or a product recall: with our
you’re always prepared. Using historical call data, you can accurately forecast call volumes, minimize idle time during breaks, and reduce waiting times during peak hours.
Seamless Shift Scheduling
Working 24/7 or with overtime shifts? MANUS WFM streamlines even the most complex schedules, ensuring your call center runs smoothly and continuously.
Whether you’re managing multiple time zones or handling sudden call surges, you can rely on MANUS to keep everything running seamlessly — keeping your customers satisfied.
Skill-Based Scheduling
Some calls require agents with specialized knowledge or language capabilities. MANUS WFM can ensure the agents with the right skills are rostered at the right times, ensuring that callers get the best possible support.
Employee Self Service
With MyManus, our Employee Self Service App, gone are the days of managing leave requests and availability manually. With the app, agents can oversee their schedules, request leave, or coordinate shift swaps, reducing managerial overhead and amplifying agent satisfaction.
Detailed performance tracking
With our time evaluation engine you can track all employee activities — from login times to breaks.
Identify deviations immediately, maintain consistent service levels, and gain insights into performance trends and training needs.
“With MANUS WFM, we have the tools to better plan and provide the best service our customers deserve. In addition, the Employee Self Service app has greatly improved our internal communication. An essential asset for any Operations Director who wants the best for their team and customers.”
Operations Manager
CALL CENTER
Cross-industry scheduling flexibility
With MANUS WFM, you always plan the right people, in the right place, at the right cost.
One system for smart schedules, control over your labor costs, and reliable insights.
Regardless of the industry you work in.
